Terms and Conditions
1.1 The present General Conditions are intended to explicit the terms and conditions that will regulate the service provision of the Website/PRAXIS (Praxis – Cervejas de Coimbra, LDA.) Online Store, based in Parque Industrial de Taveiro, Number 28-29, 3045-508 Taveiro, under the registry number and tax number 506 841 774, hereafter referred to as PRAXIS.
1.2 The purchase of any product at PRAXIS Online Store implies the acceptance of the terms of the agreement concluded by Terms and Conditions.
1.3 All alcoholic beverages available for sale on the Website/PRAXIS Online Store can only be acquired by individuals with legal age to do so, in their country of residence.
2. Product Information, Prices and Contents
2.1 PRAXIS has full right to alter, without prior notice and at any time, the information and the commercial offer displayed about: products, prices, promotions, commercial conditions and services.
2.2 The images which illustrate each product in PRAXIS may present differences in relation to the product subsequently delivered. These products are also subject to rupture of stock.
2.3 Although PRAXIS’ efforts, some products might, because of its intrinsic features, present an inaccurate price, which is why the company verifies the prices anytime it processes an order. Consequently, the prices displayed on PRAXIS are purely indicative and do not constitute a contractual offer. If the actual price is inferior to the price displayed, PRAXIS will return the difference. If the price is superior, PRAXIS will inform the client through email about the situation and await the client’s decision on wether to accept the new price or cancel the order, within 15 days since the date of the email delivery.
2.4 Under Portuguese Law, all the prices displayed on PRAXIS include the respective VAT rates at the legal rate in force in Portugal, unless otherwise specified.
2.5 The promotions announced on the Website/PRAXIS Online Store may not be applied at the restaurant and at the physical shop.
3. Order and Payment
3.1 After the order confirmation at PRAXIS, an email will be sent to the contact adress registered by the client, with all the details about the delivery, billing, payment information, products, and values. PRAXIS suggests to all clients the confirmation of the details. If the client does not receive the order confirmation email, the client should contact PRAXIS through the contacts available on the Website/PRAXIS Online Store, so that the team PRAXIS can send a new notification to the client’s email adress.
3.2 In case a lapse occurs in relation to the elements sent by the client at the time of ordering and/or the client intends to alter any information, as long as the order has not yet been shipped, it is asked the client to contact the company through the contacts available at the Website/PRAXIS Online Store, as soon as possible, so that the requested alteration can be done internally. The alterations of information regarding orders that have already been shipped will have to be analysed by PRAXIS team.
3.3 Every order done in PRAXIS will only be processed after the payment confirmation. The formalisation of the order, without the payment made, does not constiute a reservation of the products.
3.4 In case an order cannot be partly or totally fulfilled, the client will be contacted by PRAXIS.
3.5 All orders done in PRAXIS have a maximum payment delay of 8 days. After this deadline, the order will be automatically cancelled.
3.6 Before the shipment of an order, the order might be cancelled if specifically requested by the client, through the contacts available on the website.
3.7 Payments by ATM Reference and MBWAY are accepted through the Website/PRAXIS Online Store (both for clients with a portuguese bank account).
3.8 The status of the orders can be considered in 3 phases: Pending, In Process and Finalised:
a) Pending - Awaits the reception of the payment on PRAXIS system;
b) In Process - The phase in which the payment has already been received and the order is being processed and prepared;
c) Finalised - The order has already been shipped.
3.9 The payments are processed in euro, regardless of the currancy with which the transaction is made; the conversion rates of the payments done with other currencies will have to be borne by the client.
3.10 In some cases, our customer support department might request additional documents/information for the finalisation of the order.
4. Delivery Costs
4.1 To the prices presented on the products are added the respective shipping costs, which are calculated according to the sum of two factors: packing cost and transportation cost. The transportation cost depends on the order’s weight and the respective delivery address. The shipping costs may be simulated inside the shopping cart with the desired products added and by filling in all the required information fields in the simulator. The total of the shipping costs might also be automatically calculated when your order on the Website/PRAXIS Online Store. It should be noted that the factors of this calculation may suffer alterations without prior notice, considering the fact that they depend on external factors, beyond PRAXIS’ control.
5. Shipments and Deliveries/Pick Up at Physical Shop/PRAXIS Restaurant
5.1 For the orders to be shipped to the requested address, you should select the shipping option - National Shipment (in case of Portugal) and International Shipment (in case of other countries outside Portugal).
5.2 Generally, after the shipment, an order from PRAXIS takes this time to be delivered:
- Up to 72 hours in mainland Portugal;
- Between 5 and 9 working days in the islands of Madeira and Azores;
This delivery times are purely indicative.
5.3 After the shipment of the orders, the information for monitoring the shipment will became available on the accounts of the clients that have made their order under registration and it is equally sent a notification via email, with the information of the link for monitoring the shipment, to all clients registered and non-registered. If, for any reason, the client does not receive the shipping confirmation, the client should contact PRAXIS through the available contacts, so that all the information available regarding the shipment of the order is once again sent.
5.4 After the shipment notification, the clients should follow the shipment status through the link provided by PRAXIS, so that they keep track of the status of their order until the moment of delivery. PRAXIS does not notify the clients of each alteration on the orders’ status.
5.5 All products sent by PRAXIS should be verified at the moment of delivery. If the client verifies that the order is damaged, the client must return it immediately to the transportation company, justify duly the reason why the product is being returned on the transporter’s consignment note and notify PRAXIS immediately through the contacts available on the Website/Online Store.
5.6 If, after the delivery, the client verifies that any of the articles is not in conformity with the order, the client is advised to contact PRAXIS immediately through the email email@example.com, indicating the order number or the number of the document associated with the order, attaching images of the package as received and of all articles, so that the enquiry procedure regarding the occurrence can be opened internally, and, by this means, the anomaly can be resolved as quickly as possible.
5.7 PRAXIS does not take responsibility for the shipments made for countries where the respective law does not allow the import of alcoholic beverages. It is the responsibility of the client the possible apprehension of the respective orders, as well as the payment of import charges, if these exist. In case of doubts, the client may contact PRAXIS before ordering.
5.8 PRAXIS has been hiring services with transporters specialised in deliveries in Portugal, Europe, and most countries of the world. All efforts are made to meet the shipment and delivery deadlines. However, it should be noted that possible delays on the deliveries might be due to external factors, beyond PRAXIS’ control. In those cases, it is not possible to ensure exact delivery deadlines.
5.9 Most deliveries are made during business hours, on working days, on the delivery address indicated by the client, at the time of order.
5.10 When the delivery is not successful due to the absence of the addressee, a transit advice note is always left on the client’s mailbox, with the indications of the transporter. Depending on the service and on the transporter, the orders should be collected on the place indicated by the transporter, on the notice, or the indications requested in that same notice should be followed.
5.11 If, by any reason, the client can not receive the order or pick it up at the place indicated by the transporter, it is asked the client to contact PRAXIS, so that together they can find the most appropriate solution.
5.12 Before submitting the order, in case the client wishes to pick it up in our space (only in Coimbra), the client must select the shipping option “Pick Up on Store”.
a) Only the person whose name is displayed on the order form is authorised to pick up the order, unless that, in advance, that person communicates to PRAXIS that another individual (indicating the name) will pick up the order.
b) The orders for pick up on our store may take 1 working day to be processed; all clients are notified via email when the orders are available for pick up.
c) When addressing to the physical facilities of PRAXIS, the client must bring the confirmation/order number, ensuring that he/she has received our confirmation notice of order available for pick up, and therefore avoid unnecessary travel.
6. Applicable Law
6.1 PRAXIS acknowledges the right of all clients to withdraw from their contract, allowing the return, within a time limit of 14 days (fourteen days), of the products acquired, under the terms of Decree Law No 143/2001 of 26 April (as subsequently amended) and Decree-Law No 82/2008 of 20 May.
6.2 To exchanges and returns, the client must contact PRAXIS through the email firstname.lastname@example.org, indicating the order number or the number of the document associated with the order, taking into account the conditions listed below:
a) To return the order, the product must be in perfect conditions, and, in that case, with its original package, accessories or included promotional offers, and accompanied by the receipt or the invoice.
b) The return of defective products and mistaken shipments is accepted. PRAXIS takes responsability for the transportation and collection costs anytime the client reports the situation within a time limit of 14 (fourteen) days, since the date of the reception of the product.
c) After the reception of the goods in PRAXIS facilities and after the validation of their state, the amount paid will be refunded, according to the payment method used by the client, or another solution previously agreed with the client will be found.
6.3 PRAXIS takes responsability arising from the defects linked with the origin or the raw material of the product acquired by the client, and in case those defects are confirmed by PRAXIS’ expert team, the exchange or the return of the product will be processed at no cost to the client.
6.4 PRAXIS will not accept the return of the product after used, or in case it has been altered or modified.
6.5 PRAXIS does not take responsability for deficiencies resultant from improper use, negligence, inadequate storage conditions or causes of force majeure.
7. Applicable Law
7.1 All purchases made through PRAXIS website are subject to Portuguese law. Any conflict or disagreement in relation to the interpretation of the Terms and Conditions, which implies judicial remedy, falls within the competence of the District Court of Coimbra, with express waiver of any other.
7.2 In case the client resides outside mainland Portugal, PRAXIS informs that any judicial proceeding is the sole responsability of the District Court of Coimbra, with express waiver of any other. The present general conditions regarding online sale can be altered without prior notice and should therefore be consulted before ordering.
These Terms and Conditions were last updated in May 2020.