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Frequently asked questions and important information

We accept the following payment methods: credit cards (Visa, MasterCard, American Express), debit cards (Visa Electron, Maestro) and payment via Multibanco. Soon we will have payments via MBWay.

Yes, the security of your data is our priority. Our website uses SSL/TLS encryption technologies to ensure the protection of your credit card information and personal data during the transaction.

In addition to these protocols, we work directly with payment providers to ensure maximum transaction security.

We remind you that www.praxisbeer.com is the only official PRAXIS website for payments and we do not send SMS messages or WhatsApp links for payments or promotions.

Unfortunately, it is not possible to change your payment method once your purchase has been completed. If you need to make changes, please contact our customer support team as soon as possible.

We usually respond within 48 hours.

Yes, we accept international credit card payments. However, please note that exchange rates and applicable bank fees are the responsibility of the customer.

Currently, we do not offer the option to pay in installments. The total amount of your order will be charged at the time of purchase.

After confirming payment, we will send you an email with your order details, including the receipt. You can also access your order history and download the receipt in your customer account on our website.

If your payment is declined, please check that your card details are correct and that you have sufficient funds in your account. If the problem persists, contact your bank or financial institution for more information.

We work to ensure the sustainability and quality of all our products and deliveries. After several attempts with other carriers in Portugal, Torrestir is a reputable company that guarantees that the order arrives without any inconvenience to its customers and to date we have not had a single damaged order.

You can contact us directly through our Online Chat, through our e-mail coimbra@praxis.pt or via mobile phone - +351 911 922 162 (cost of a call to the national mobile network).

After confirming your order, it will be prepared and packed within 2 working days before being sent to the carrier.

The average delivery time by the Torrestir carrier is 4 to 7 working days for deliveries in Portugal. This period may vary depending on external factors, such as weather conditions or carrier delays.

Once your order has been confirmed and shipped, you will receive an email informing you that the order has left our facilities and is on its way to its destination.