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Alternative Consumer Dispute Resolution (RAL) covers the
mediation, conciliation and arbitration. RAL entities are the entities
authorized to carry out mediation, conciliation and arbitration of disputes of
consumption in Portugal that must be registered on the list of RAL entities
provided for by Law No. 144/2015.
Published on September 8 pp, Law 144/2015
approved the new legal framework for alternative resolution mechanisms
(extrajudicial) of consumer disputes, creating in Portugal the Network of
Consumer Arbitration and establishing a duty of information for companies
suppliers of goods or service providers of the existence of
Alternative resolution of existing disputes applicable to the sector where
companies qualify.
The consumer should always first contact the
supplier of the good or the service provider to try to resolve the problem.
In the event of a dispute, the consumer can appeal to a
Alternative Consumer Dispute Resolution Entity:
– Consumer Dispute Arbitration Center of the District of Coimbra

Address: Av. Fernão Magalhães, N.º 240, 1º – 3000-172 Coimbra
Telephone: 239 821 690

Telephone: 21 384 74 84 (from 3pm to 4pm)

Email: geral@centrodearbitragemdecoimbra.com
Website: www.centrodearbitragemdecoimbra.com
More information on the Consumer Portal: www.consumidor.gov.pt