TERMS AND CONDITIONS
1.1 These General Conditions are intended to explain the terms and conditions that will regulate the provision of the Website/Online Store Service and smartphone applications by PRAXIS (PRAXIS – Cervejas de Coimbra, LDA.), headquartered in Parque Industrial de Taveiro , Lote 28-29, 3045-508 Taveiro, under the single registration number and identification number of legal person nº 506 841 774, hereinafter referred to as PRAXIS.
1.2 Registering on any of the platforms or purchasing any product on the PRAXIS Online Store implies acceptance of the present clause that closes the Terms and Conditions.
1.3 Any and all alcoholic beverages available for sale on the PRAXIS Website/Online Store may only be purchased by persons who are of legal age to do so, in their country of residence.
2. Product Information, Prices and Contents
2.1 PRAXIS reserves the right to modify, without prior notice and at any time, the information and commercial offer presented on: products, prices, promotions, commercial conditions and services.
2.2 The images illustrating each product on PRAXIS may differ from the product subsequently delivered, and these same products are also subject to stock outages.
2.3 Despite PRAXIS' efforts, some products, due to their intrinsic characteristics, may present an inaccurate price, which is why the company checks prices whenever it processes orders. Consequently, the prices shown on PRAXIS are merely indicative and do not constitute a contractual proposal. If the effective price of the product is lower than the advertised price, PRAXIS will refund the difference. If the price is higher, PRAXIS will inform the customer of such situation by email and await their decision to accept the new price or cancel the order within 15 days from the date on which the email was sent.
2.4 Under Portuguese law, all prices shown on PRAXIS include the respective VAT rates at the legal rate in force, unless otherwise stated. .
3. Order and Payment
3.1 After confirming the order at PRAXIS, an email will be sent to the contact address registered by the customer, with all the details about delivery, billing, payment information, products and values. PRAXIS suggests that all customers confirm the details. If the customer does not receive the order confirmation email, he must contact PRAXIS through the contacts made available on the Website/Online Store so that the PRAXIS team can send a new notification to the customer's email address.
3.2 If there is any lapse regarding the elements sent by the customer in the order and/or the customer intends to change some information, as long as the order has not yet been shipped, the customer is requested to contact us through the contacts made available on the Website/Online Store as soon as possible so that the requested change can be made internally. Changes to information on orders already shipped will have to be analyzed by the PRAXIS team.
3.3 All orders at PRAXIS will only be processed after payment confirmation. The formalization of the order, without payment made, does not constitute a reservation of the products.
3.4 If an order cannot be satisfied in part or in full, the customer will be contacted by PRAXIS.
3.5 All orders placed at PRAXIS have a maximum payment period of 8 days. After this period, the order will be automatically cancelled.
3.6 Before dispatching an order, it may be canceled when expressly requested by the customer through the contacts made available on the site.
3.7 Through the PRAXIS Website/Online Store, payments are accepted through Multibanco Reference and MBWAY (both for customers with a bank account in Portugal).
3.8 The status of orders at PRAXIS are comprised of 3 phases: Pending, In Processing and Finished: a) Pending – Awaiting receipt of payment in the PRAXIS system; b) In Process – Phase in which payment has already been received, and the order is being processed and in preparation; c) Finished – The order has already been shipped.
3.9 Payments are processed in euros, regardless of the currency in which the transaction is carried out; conversion rates for payments made in other currencies will have to be borne by the customer.
3.10 Our customer support department, in some cases, may request additional documents/information to finalize the order.
4. Shipping costs
4.1 The prices shown on the products add the respective value of the postage, which is calculated based on the sum of two factors: the cost of packaging and the cost of transport. The cost of transport depends on the weight of the order and the respective delivery destination. The postage value can be simulated inside the shopping cart with the intended products added and filling in all the requested fields in the simulator. The total postage may also be automatically calculated when placing your order on the Website/Online Store. It should be noted that the factors in this calculation may change without prior notice, considering the fact that they depend on factors unrelated to PRAXIS.
5. Shipments and Deliveries/Collection at the Physical Store/PRAXIS Restaurant
5.1 For orders to be sent to the requested address, the shipping option must be chosen – National Shipping (in the case of Portugal) and International Shipping (in the case of other countries outside Portugal).
5.2 In general, after shipment, an order at PRAXIS takes to be delivered:- Up to 72 hours in Mainland Portugal;- Between 5 to 9 working days in Madeira and Azores Islands;These deadlines are merely indicative.
5.3 After the shipment of orders, the information for monitoring the shipment will be available in the account of the customers who have placed the order with registration and a notification is also sent via email with the information of the link for tracking the shipment to all registered customers and unregistered. If for some reason the customer does not receive the shipment confirmation, he must contact PRAXIS through the contacts provided so that all available information on the shipment of the order is sent again.
5.4 After notification of dispatch, customers must monitor the status of the shipment through the link provided by PRAXIS so that they are aware of the status of evolution until the moment of delivery of the order. PRAXIS does not notify each shipment status change.
5.5 All products sent by PRAXIS must be checked upon delivery. If the customer finds that the order is damaged, he must immediately return it to the transport company, duly justify the reason for the return on the carrier's delivery note and immediately notify PRAXIS through the contacts available on the Website/Online Store.
5.6 If, after delivery, the customer verifies that any of the items are not in conformity, he is requested to contact PRAXIS immediately through the e-mail email@example.com indicating the order number or the number of the document that accompanied the order, attaching images of the packaging as received and of all the items so that the process of investigating the occurrence is opened internally and in this way the anomaly can be solved as soon as possible.
5.7 PRAXIS is not responsible for shipments made to countries where the respective law does not allow the entry of alcoholic beverages. Customers are responsible for any seizure of their orders, as well as the payment of customs fees, if any. In case of doubt, the customer can contact PRAXIS before ordering.
5.8 PRAXIS has contracted services with specialized carriers for deliveries in Portugal, Europe and most countries in the world. Every effort is made to meet the shipping and delivery deadlines, however, it should be noted that possible delays in deliveries may be unrelated to PRAXIS, and it is not possible, in these cases, to guarantee exact delivery times.
5.9 Most deliveries are made during office hours, on working days, at the shipping address indicated by the customer when submitting the order.
5.10 When delivery is not successful due to the recipient's absence, a note of passage is always left in the customer's mailbox with the carrier's indications. Depending on the service and the carrier, orders must be picked up at a location indicated by the carrier in the notice, or the instructions requested in the same notice must be followed.
5.11 If, for whatever reason, the customer cannot receive the order or pick it up at the location indicated by the carrier, the customer is requested to contact PRAXIS so that together the most appropriate solution can be found.
5.12 Before submitting the order, if the customer intends to pick up the order in our space (only in Coimbra), he must select the shipping option ''Shop Pickup''.a) Only the person whose name is described in the order form, unless it informs PRAXIS in advance that another person (identifying the name) will pick up the order.b) Orders for collection in store may take 1 business day to be processed; all customers are notified via e-mail when they are available for collection.c) When going to the physical premises of PRAXIS, the customer must be accompanied by the confirmation/order number, ensuring that he has received our notification of order confirmation available for collection, and thus avoid unnecessary travel.
6. Applicable Law
6.1 PRAXIS recognizes that all its customers have the right to terminate contracts, allowing them to return, within a period of 14 (fourteen) days, the products purchased pursuant to Decree-Law No. 143/2001, of April 26 (with subsequent amendments) and Decree-Law No. 82/2008 of May 20th.
6.2 For exchanges or returns, the customer is requested to contact PRAXIS through the e-mail firstname.lastname@example.org indicating the number of the order or the document that accompanied it, taking into account the conditions listed below:a) To carry out the return of the order, the product must be in perfect condition, and where appropriate with its original packaging, accessories or promotional offers included, and accompanied by proof of purchase or invoice.b) The return of defective products will be accepted and mistaken shipments, PRAXIS being responsible for the shipping and collection costs whenever the customer communicates this circumstance within a period of 14 (fourteen) days from the date of receipt of the product.c) Received the goods at PRAXIS facilities and after validation If it is in compliance, the amount will be refunded according to the payment method made by the customer, or another solution previously agreed with the customer will be found.
6.3 PRAXIS assumes responsibility arising from defects in the origin or raw material of the product purchased and if this is confirmed by the specialized team at PRAXIS, the product will be exchanged or returned at no cost to the customer.
6.4 PRAXIS will not accept the return of the product after it has been used, or in case it has been altered or modified.6.5 PRAXIS is not responsible for deficiencies resulting from incorrect use, negligence, bad storage conditions or causes of force majeure.
7. Applicable Law
7.1 All purchases made on the PRAXIS website are subject to Portuguese law. Any conflict or divergence of interpretation of the Terms and Conditions that implies judicial appeal will be the responsibility of the Judicial Court of the Comarca of Coimbra with express waiver of any other.
7.2 If the Customer is located outside mainland Portugal, PRAXIS informs you right away that any judicial process is the exclusive responsibility of the Judicial Court of the Comarca of Coimbra, with express waiver of any other. These general online sales conditions can be changed without prior notice, and should therefore be consulted before placing any order.
8. Loyalty program
8.1.1. The smartphone applications allow the promotion of the loyalty program, through which benefits are granted to the customer for the consumption preference.
8.1.2. The loyalty program assigns the customer, after the act of purchase, 1 point for every €10 spent in the PRAXIS restaurant.
8.1.3. Occasionally special temporary or permanent offers are promoted, upon overcoming a challenge.
8.1.4. The benefits conferred cannot be accumulated with those of other promotions in effect, except in cases where the rules of these indicate otherwise.
8.2. Rules and conditions of use
8.2.1. The customer must register for the loyalty program through the application to benefit from its offers.
8.2.2. The loyalty program is aimed at customers aged 18 or over.
8.2.3. Registration is free.
8.2.4. Registering requires providing a valid email address, which will be authenticated during the registration process.
8.2.5. To be awarded points it is necessary to present the application or indicate the registration data, before the act of payment.
8.2.6. The customer is solely responsible for all operations carried out by him within the scope of the program.
8.2.7. Registered customers who do not comply with the rules and conditions of use - or who use them abusively and/or fraudulently - may have their account cancelled, losing all the benefits to which they are entitled.
8.2.8. We do not guarantee the operation of the loyalty program without interruptions. Sometimes the system fails or the restaurant is without internet access. In these cases we will try to ensure that the customer always receives all the benefits to which he is entitled.
8.2.9. In the event of termination of the loyalty program, the customer accepts that any benefits he has in his favor are automatically annulled, with no right to reimbursement.
8.3. Account cancellationTerms and conditions
These Terms and Conditions were last updated in November 2020.